FAQ

Who does the Ronald McDonald House serve?

The Ronald McDonald House of West Georgia serves families who travel to Columbus to receive specialized medical treatment for their child at one of our area hospitals. To be eligible to stay at a Ronald McDonald House, a family must reside outside of the Columbus/Phenix City area and have a child (under the age of 21) being treated on an inpatient basis at one of our area’s medical facilities. Family income is not considered for admission to the House. We conduct background checks on all adults over the age of 18 who will be staying with us to ensure the safety and well being of all families at the Ronald McDonald House. 

Families are served on a first-come, first served basis without regard to the family’s race, creed, religion, gender identification, sexual orientation, nationality, financial situation, or any other criteria other than having a critically ill or injured child receiving treatment in one of our area’s medical facilities.

What should I do if my family needs to stay at the Ronald McDonald House?

All families who are eligible to stay at the Ronald McDonald House are referred to us by social or clinical staff at the medical facility where the child is being treated. Families who wish to stay at our Ronald McDonald House should contact the social worker, case manager, charge nurse or the child’s physician and ask about the referral procedures for their facility.

How much does it cost to stay at the Ronald McDonald House?

No family is ever asked to pay for their stay at the Ronald McDonald House in Columbus. While there is no charge to stay at the House, our operating costs are almost $1,000 per day, and we kindly ask that families consider a donation during or after their stay if possible. We estimate that it costs approximately $65 per day to provide services to a family staying at our House.

Doesn’t McDonald’s pay for everything?

While McDonald’s owner/operators and employees are very supportive of the Ronald McDonald House in our area, McDonald’s Corporation does not donate funding directly. Instead, our local McDonald’s restaurants allow us to place donation boxes in their locations, where customers may deposit their cash donations to RMHC. All of the monies collected at our 26 area McDonald’s locations through their donation boxes on the counter and drive thru come directly to our Ronald McDonald House here in Columbus, Georgia.

How long can a family stay at the House?

So long as the patient child is receiving inpatient treatment from the referring facility, families are welcome to stay as long as they meet eligibility criteria and follow our simple House rules. We allow up to 24 hours after hospital discharge of the patient for the family to check out.

Is transportation available?

We are able to provide transportation to and from area hospitals on a set daily schedule designed to coincide with hospital treatment plans and routines.

Are tours given at the Ronald McDonald House?

Yes, we love visitors! Interested individuals and groups may schedule a tour of the Ronald McDonald House by contacting the House.

How can I contribute to the Ronald McDonald House Charities of West Georgia?

There are many ways to contribute to our charity: donations by cash, check and credit card are accepted and may be made via this website, the phone, mail or walk in. We also gratefully accept donations of items from our “Wish List,” including pantry items, baby supplies, and supplies for the House. Because we maintain a clean environment for families who are spending time at a hospital, we are unable to accept donations of used toys, clothing, or household items.

Do you recycle pop tabs?

Yes, we collect and recycle pop tabs as well as whole aluminum cans to assist us with our utility bills. Please bring your tabs and cans to our House for recycling, or if it’s more convenient, you may take them to your nearest recycler and have them issue us a check. If you have questions about recycling for RMH, please contact us at (706) 321-0033.

Do you recycle other items as well?

Ronald McDonald House Charities of West Georgia collects and recycles small ink cartridges (the type used in your home printer) as well as cell phones, readers, tablets, and other small electronic devices. These can be dropped off at our House any day from 9 am til 9 pm.